Customs clearance has been completed for several days. When will you start the delivery? (For buyer’s reason)
Abnormal customs clearance in the destination country requires the assistance of the recipient. It is recommended that the recipient proactively contact the local authorities to handle customs clearance in a timely manner. If customs clearance fails after the deadline, the parcel will be abandoned or returned according to local procedures, any associated fees from this process will be the responsibility of the sender. Please be informed and thank you for your understanding.
The courier company indicated the parcel was received by the warehouse, but it hasn't been processed. Can you help?
Please provide the shipping order number. and we'll address the issue as soon as possible.
I haven't received the bill yet. When shall I pay for it? (For order data error)
There appears to be an anomaly with your order. Please review any emails related to this for a resolution, so the warehouse can promptly issue the bill.
I haven't received the bill, and the payment is overdue. What should I do?
Please check your order. If payment is overdue, the platform will close the order. For further shipments, place a new order. For the original order, if you choose self-pickup for returns, email us the new order number to facilitate the inbound verification process.
I paid quite some time ago, but my order hasn't shipped. Why? (Error in outbound printing)
There seems to be an error with the outbound printing of your order. Kindly verify any related information and respond to the warehouse.
For international freight, a full refund is available, and the declared value is up to $100 per shipment. All services from international commercial couriers adhere to the Warsaw Convention, capping compensation at $100.